OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

Paul C

Google Review

Feb 8 2025

Straight forward and quick to sign up.

Reply from OpenFix

Hi Paul,

Great to hear the sign-up process was quick and straightforward for you. We appreciate you joining us!

Many thanks,
OpenFix

Rukhsana B

Google Review

Feb 8 2025

Good job pleased

Reply from OpenFix

Hi Rukhsana,

Glad to hear you're pleased! Thanks for your feedback.

Many thanks,
OpenFix

Rosanna D

Google Review

Feb 6 2025

Quick response, easily accessible and competitive price covering exactly what I needed

Reply from OpenFix

Hi Rosanna,

Great to hear you found the process quick and straightforward, with the right cover at a competitive price. We appreciate your feedback!

Many thanks,
OpenFix

June E

Verified

Feb 6 2025

Just signed up for this , hoping it does what it says
I’ve opted for the complete package

Reply from OpenFix

Hi June,

Thank you for signing up! Great to hear you’ve chosen the Complete plan—we’re confident it will meet your expectations. If you ever need anything, we’re here to help.

Many thanks,
OpenFix

Fred B

Google Review

Feb 5 2025

Very easy to set up

Reply from OpenFix

Hi Fred,

Glad to hear you found the setup process so easy. We appreciate you choosing OpenFix!

Many thanks,
OpenFix

A T

Google Review

Feb 3 2025

Amazing service, I'm bowled over, from the minute I logged the fault with my boiler openfix were brilliant, great communication update, gas engineer rang quick to book visit, told me what he was looking for. Diagnosed issue and returned fitted part with 24 hours. Thanks Openfix

Reply from OpenFix

Hi A T,
Thank you for your feedback. We're so pleased to hear that everything went smoothly, from logging the fault to getting your boiler sorted so quickly. It’s great to know our communication and service made a difference. We’ll be here whenever you need us!
Many thanks,
OpenFix

Derek G

Google Review

Feb 2 2025

I have given 5 stars based solely on the sign up experience, which I completed online after abandoning my first attempt, after I started to have doubts. Hopefully, those doubts will be unfounded should I need to call for assistance

Update 11.3.25. I have an outdoor security light affixed to the house, which has stopped working. I called Openfix only to be told that external lights are not covered. The last time I had a problem with an external security light, it was included in comparable cover provided by Homeserve, and they replaced the unit. I have therefore changed my star rating from 5 to 3.

Reply from OpenFix

Hi Derek,

Thank you for your feedback. We’re glad to hear you initially found the sign-up process smooth, but we’re sorry to hear you were disappointed with the cover for external security lights. Our plans are designed to focus on core home systems, but we appreciate your perspective and will take your feedback on board as we continue to review our offerings.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Many thanks,
OpenFix

Vicky J

Google Review

Feb 2 2025

Very pleased with the gentleman who answered my call Explained everything in detail and I was very happy to sign up with Openfix

Reply from OpenFix

Hi Vicky,

Great to hear that our agent took the time to explain everything clearly and made the sign-up process a positive experience for you. We appreciate you choosing OpenFix!

Many thanks,
OpenFix

Stephen G

Google Review

Feb 1 2025

Great plans available according to your needs. Easy to navigate to help you choose the plan you need and affordable aswell. Good reviews aswell.

Reply from OpenFix

Hi Stephen,

It’s great to hear you found the plans easy to navigate and that they suited your needs at an affordable price. We appreciate your feedback and are glad the reviews gave you confidence in choosing us!

Many thanks,
OpenFix

Imran A

Verified

Redhill

Feb 1 2025

very easy

Reply from OpenFix

Hi Imran,

Glad to hear you found everything very easy. We appreciate your feedback!

Many thanks,
OpenFix