OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

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Sharon E

Google Review

Feb 23 2025

The site was very easy to navigate although I haven't a clue if I've chosen the correct policy but the site was great to use one of the easiest as I'm a wrinkle rocker

Reply from OpenFix

Hi Sharon,

Thank you for your review! We're glad you found the site easy to navigate. We’ll try to contact you today to ensure you’re all set up correctly. If you have any questions in the meantime, feel free to reach out.

Many thanks,
OpenFix

Sue P

Google Review

Feb 23 2025

After searching for a plan for my boiler and being given varying information, I contacted Open Fix. I spoke to a gentleman named John and he answered all my questions for me. He was very patient, as a few questions i went over more than once with him. Not once did I feel like I was being a nuisance (as I did when speaking to other companies) . I now have peace of mind that if anything should go wrong, there is someone at the end of the phone for me. Thank you John.

Reply from OpenFix

Hi Sue,

Thank you for sharing your experience! It’s wonderful to hear that John took the time to answer all your questions with patience and clarity. We’re so pleased you felt valued and reassured throughout the process—that’s exactly how it should be. We’ll be here whenever you need us.

Many thanks,
OpenFix

David D

Google Review

Feb 22 2025

We are really happy with the service of OpenFix . Whenever there is a trouble,we all have to just inform them and they will provide the service as soon as possible. I mean within 1 or 2 days. Everything so far was quite easy and highly satisfied. Thank you so much once more from the core of our hearts.

Reply from OpenFix

Hi David,

Thank you for your kind words! It’s great to hear you’ve been happy with our service and that everything has been easy and efficient. We appreciate your support and look forward to being here whenever you need us.

Many thanks,
OpenFix

Paul N

Google Review

Feb 21 2025

Easy to use

Reply from OpenFix

Hi Paul,

Great to hear you found everything easy to use. We appreciate your feedback!

Many thanks,
OpenFix

Mohammed C

Google Review

Feb 21 2025

Hi
Very simple sign up. No unnecessary questions. Did it in a minute. Let's hope I never need to use the services as that means all is well but if I do need to use I hope it will be a good outcome.

Reply from OpenFix

Hi Mohammed,

Glad to hear the sign-up was quick and straightforward for you! Hopefully, everything runs smoothly, but if you ever do need our services, we’ll be here to help.

Many thanks,
OpenFix

Margaret H

Google Review

Feb 21 2025

Setting up the service on line was so easy and very explanatory of what levels of services you have to give

Reply from OpenFix

Hi Margaret,

Great to hear you found the online setup easy and the service levels clearly explained. We appreciate your feedback!

Many thanks,
OpenFix

Karen S

Google Review

Feb 21 2025

Very polite. Out me with what I wanted. I was very satisfied with him.

Reply from OpenFix

Hi Karen,

Thank you for your review! We're pleased to hear you had a positive experience and that our agent was polite and helpful in getting you what you needed.

Many thanks,
OpenFix

Jigarbhai P

Verified

Hayes

Feb 21 2025

Not that great as mentioned. Not getting reply back from service team.

Reply from OpenFix

Hi Jigarbhai,

We're sorry to hear that you're unhappy and want to clarify the situation. We've been in touch regarding the required Boiler Service / CP12 document and are still waiting to hear back from you.

Once we receive the requested documents, we can proceed accordingly. Please provide these as soon as you're able to, and we’ll be happy to assist you further.

Many thanks,
OpenFix

Rebecca M

Verified

Coventry

Feb 20 2025

Customer service was excellent

Reply from OpenFix

Hi Rebecca,

Thank you for your review! We're delighted to hear you had an excellent experience with our customer service team.

Many thanks,
OpenFix

Ian W

Google Review

Feb 20 2025

Very efficient service. Well done

Reply from OpenFix

Hi Ian,

Thank you for your review! We’re glad to hear you found the service efficient. We appreciate your feedback!

Many thanks,
OpenFix