Making a complaint

We’re sorry you’re not happy. We treat every complaint with the utmost importance and will keep you updated throughout the process.
Our goal is to resolve your issue as quickly and thoroughly as possible. 

The fastest way to get your complaint resolved is via our online form.

A UK mobile phone number is preferred.

Alternatively, you can write to us at:

OpenFix Ltd
Landmark Business Centre,
Speedwell Road,
Parkhouse Industrial Estate East,
Newcastle, Staffordshire,
ST5 7RG

Our complaints process

Step 1:
Upon receiving your complaint via webform or post, we’ll carefully review the situation and understand what you’d like us to do to resolve it.

Step 2:
Our team will work with you to resolve the matter efficiently, giving your complaint our full attention.

Step 3:
We’ll inform you of the steps we’ve taken to resolve your issue and confirm when the matter is considered closed.

If you are not satisfied with the outcome, or if it takes us more than 8 weeks to resolve your complaint, you may have the option to refer it to an Alternative Dispute Resolution (ADR) service.