OpenFix customer reviews
We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.
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CH
Carol
H
Google Review
Google Review
Mar 26 2025
Carol Heaps
My experience with Openfix is mainly good,apart from a rocky start due to my giving you the wrong account number initially, entirely my fault,it was resolved via Jack on the phone.
Unfortunately I haven't received any material ie a copy of the contract so far,I hope one will be coming soon.
Kind regards Carol Heaps
Unfortunately I haven't received any material ie a copy of the contract so far,I hope one will be coming soon.
Kind regards Carol Heaps
Reply from OpenFix
Hi Carol,
We’re really glad Jack was able to get things resolved for you. Your documents should have been sent by email—please do check your spam folder just in case. We'll ensure a member of the team get in touch today to make sure you have everything you need.
Kind regards,
OpenFix
We’re really glad Jack was able to get things resolved for you. Your documents should have been sent by email—please do check your spam folder just in case. We'll ensure a member of the team get in touch today to make sure you have everything you need.
Kind regards,
OpenFix
TC
Tessa
C
Verified
Morpeth
Mar 23 2025
Tessa C
Signed up after comparing a few companies. This one offered better value and clearer terms. Let’s see how things go over the year.
Reply from OpenFix
Hi Tessa,
Thanks for choosing us! We’re pleased you found our plans to be good value and clearly explained. We’ll do our best to make sure you stay happy with your choice.
Many thanks,
OpenFix
Thanks for choosing us! We’re pleased you found our plans to be good value and clearly explained. We’ll do our best to make sure you stay happy with your choice.
Many thanks,
OpenFix
LP
Luna
P
Verified
Norwich
Mar 22 2025
Luna P
So far, communication has been excellent. Had a few questions when I joined, and the person I spoke to was friendly and didn’t rush me at all.
Reply from OpenFix
Hi Luna,
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
GB
Grace
B
Verified
Great Dunmow
Mar 22 2025
Grace B
Engineer came out for a boiler issue—really professional and sorted everything in one visit. Left the place spotless too.
Reply from OpenFix
Hi Grace,
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
AP
Ashis
P
Google Review
Google Review
Mar 18 2025
Ashis Pun
So far its been good.
Reply from OpenFix
Hi Ashis,
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix
FJ
Filip
J
Verified
Blackpool
Mar 16 2025
Filip J
Pricing was easy to understand, and I liked being able to choose my call-out fee. Made it easy making a decision.
Reply from OpenFix
Hi Filip,
We’re glad you found the plan options straightforward and flexible. It’s important to us that our customers feel in control of their choices.
Many thanks,
OpenFix
We’re glad you found the plan options straightforward and flexible. It’s important to us that our customers feel in control of their choices.
Many thanks,
OpenFix
ZH
Zayan
H
Verified
Leeds
Mar 13 2025
Zayan H
Had an issue with my heating and contacted OpenFix—got a call back quickly and an engineer out the next day. They were polite, tidy, and explained everything. Really reassuring experience.
Reply from OpenFix
Hi Zayan,
We’re really pleased to hear everything was handled quickly and that the engineer kept you informed throughout. Thanks for taking the time to share your experience.
Many thanks,
OpenFix
We’re really pleased to hear everything was handled quickly and that the engineer kept you informed throughout. Thanks for taking the time to share your experience.
Many thanks,
OpenFix
BR
Bob
R
Verified
Peterborough
Mar 13 2025
Bob R
Just joined OpenFix and setting up my plan was refreshingly simple. The website made everything clear, and I was done in minutes. Fingers crossed the service is just as smooth if needed.
Reply from OpenFix
Hi Bob,
Thanks for your feedback! Great to hear the setup was quick and easy for you. We’ll be here to provide the same clear and reliable experience if you ever need us.
Many thanks,
OpenFix
Thanks for your feedback! Great to hear the setup was quick and easy for you. We’ll be here to provide the same clear and reliable experience if you ever need us.
Many thanks,
OpenFix
GM
Gaynor
M
Google Review
Google Review
Mar 11 2025
Gaynor Millward
You are joking?!!
Reply from OpenFix
Hi Gaynor,
Thank you for your feedback. We’re sorry to hear you’re disappointed. Our team works hard to ensure each repair request is reviewed carefully and in line with the terms of the plan. We appreciate your comments and will take them on board.
Many thanks,
OpenFix
Thank you for your feedback. We’re sorry to hear you’re disappointed. Our team works hard to ensure each repair request is reviewed carefully and in line with the terms of the plan. We appreciate your comments and will take them on board.
Many thanks,
OpenFix
MN
Mick
N
Google Review
Google Review
Mar 10 2025
Mick Neale
Dennis did a great job and cleaned up after himself. Explained what he was doing and the functionality of the parts.
Reply from OpenFix
Hi Mick,
Great to hear that Dennis provided excellent service and took the time to explain everything clearly. We’ll be sure to pass on your kind words!
Many thanks,
OpenFix
Great to hear that Dennis provided excellent service and took the time to explain everything clearly. We’ll be sure to pass on your kind words!
Many thanks,
OpenFix