OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

A T

Google Review

Feb 3 2025

Amazing service, I'm bowled over, from the minute I logged the fault with my boiler openfix were brilliant, great communication update, gas engineer rang quick to book visit, told me what he was looking for. Diagnosed issue and returned fitted part with 24 hours. Thanks Openfix

Reply from OpenFix

Hi A T,
Thank you for your feedback. We're so pleased to hear that everything went smoothly, from logging the fault to getting your boiler sorted so quickly. It’s great to know our communication and service made a difference. We’ll be here whenever you need us!
Many thanks,
OpenFix

Derek G

Google Review

Feb 2 2025

I have given 5 stars based solely on the sign up experience, which I completed online after abandoning my first attempt, after I started to have doubts. Hopefully, those doubts will be unfounded should I need to call for assistance

Update 11.3.25. I have an outdoor security light affixed to the house, which has stopped working. I called Openfix only to be told that external lights are not covered. The last time I had a problem with an external security light, it was included in comparable cover provided by Homeserve, and they replaced the unit. I have therefore changed my star rating from 5 to 3.

Reply from OpenFix

Hi Derek,

Thank you for your feedback. We’re glad to hear you initially found the sign-up process smooth, but we’re sorry to hear you were disappointed with the cover for external security lights. Our plans are designed to focus on core home systems, but we appreciate your perspective and will take your feedback on board as we continue to review our offerings.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Many thanks,
OpenFix

Vicky J

Google Review

Feb 2 2025

Very pleased with the gentleman who answered my call Explained everything in detail and I was very happy to sign up with Openfix

Reply from OpenFix

Hi Vicky,

Great to hear that our agent took the time to explain everything clearly and made the sign-up process a positive experience for you. We appreciate you choosing OpenFix!

Many thanks,
OpenFix

Stephen G

Google Review

Feb 1 2025

Great plans available according to your needs. Easy to navigate to help you choose the plan you need and affordable aswell. Good reviews aswell.

Reply from OpenFix

Hi Stephen,

It’s great to hear you found the plans easy to navigate and that they suited your needs at an affordable price. We appreciate your feedback and are glad the reviews gave you confidence in choosing us!

Many thanks,
OpenFix

Imran A

Verified

Redhill

Feb 1 2025

very easy

Reply from OpenFix

Hi Imran,

Glad to hear you found everything very easy. We appreciate your feedback!

Many thanks,
OpenFix

Ludovico L

Verified

Jan 29 2025

So far so good

Reply from OpenFix

Hi Ludovico,

Thank you for your review! Glad to hear everything is going well so far—we look forward to keeping it that way.

Many thanks,
OpenFix

Susi P

Verified

Jan 28 2025

Very helpful and clear understanding way of explaining everything. Good price. Just don’t cover LPG.

Reply from OpenFix

Hi Susi,

Thank you for your review! We’re glad you found everything clearly explained and the price good value. Sorry, you're correct, unfortunately we’re unable to offer cover for LPG boilers at this time.

Many thanks,
OpenFix

Diana B

Verified

Jan 28 2025

Easy sign up, great selection of options for cover.

Reply from OpenFix

Hi Diana,

Thank you for your review! We're pleased to hear the sign-up was easy and that you found a great selection of plan options to choose from.

Many thanks,
OpenFix

Imran A

Verified

Redhill

Jan 27 2025

Very straight forward no fuss at all

Reply from OpenFix

Hi Imran,

Thank you for your review! We’re pleased to hear you found everything straightforward and hassle-free.

Many thanks,
OpenFix

Saghir H

Verified

Oldham

Jan 25 2025

Reply from OpenFix

Hi Saghir,

Thank you for your review! We’re pleased to hear the sign-up process was easy and straightforward for you.

Many thanks,
OpenFix