OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

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5 Stars

Kanji K

Google Review

Mar 9 2025

Excellent service with kind staff

Reply from OpenFix

Hi Kanji,

Thank you for your review! We're delighted to hear you received excellent service from our team.

Many thanks,
OpenFix

Michael A

Google Review

Mar 5 2025

My engineer called to let me know they were in the area. But after not getting through, left.
I hope next time an appointment system can be used. Where I know the time and date an engineer should be expected to arrive, rather than a call at a random time of the day to tell me they are coming

Reply from OpenFix

Hi Michael,

We’re really sorry this happened and understand how frustrating it must have been not knowing when to expect the engineer. We’ll make sure your feedback is used to help improve our process going forward. I believe a new engineer has now been assigned and an appointment has been booked—thank you for your patience.

Many thanks,
OpenFix

Scott F

Verified

Norwich

Mar 3 2025

Had my first boiler service today. It went smoothly and the engineer was on time, professional and explained everything.

Reply from OpenFix

Hi Scott,

Great to hear your first boiler service went smoothly. Thanks for your feedback!

Many thanks,
OpenFix

Patricia D

Verified

Southport

Mar 2 2025

Signing up was extremely quick and easy. The website was clear, and everything was explained well. Happy with the service so far.

Reply from OpenFix

Hi Patricia,

Great to hear you found the sign-up process quick and easy! We’re pleased that everything was clear and well-explained. Thanks for joining us!

Many thanks,
OpenFix

Jane C

Verified

Chiswick

Mar 2 2025

Had a great experience speaking to OpenFix. They answered all my questions and made everything clear. I feel confident I've made the right choice.

Reply from OpenFix

Hi Jane,

Thank you for your review! We're so pleased to hear you had a great experience and that all your questions were answered clearly. It’s great to know you feel confident in your choice—we’ll be here whenever you need us.

Many thanks,
OpenFix

Brian R

Verified

Glasgow

Mar 2 2025

Great value for money.

Reply from OpenFix

Hi Brian,

Thank you for your review! We’re delighted to hear you found great value for money with us.

Many thanks,
OpenFix

Wayne L

Verified

Yeovil

Mar 1 2025

Steer well clear. Great initial contact and from there goes to pieces
Fix doesn't mean fix, we secure the door only but not fix the mechanism....all in the name 'openfix'!!

Reply from OpenFix

Hi Wayne,

We're sorry to hear about your experience and appreciate your feedback. Our customer service team is currently looking into this, and we’ll be in touch to discuss your concerns further.

Many thanks,
OpenFix

Margaret J

Google Review

Feb 25 2025

I found it very easy and fast to sign up.Everything was easy to follow.

Reply from OpenFix

Hi Margaret,

Great to hear the sign-up process was quick and straightforward for you! We appreciate your feedback.

Many thanks,
OpenFix

Paul M

Google Review

Feb 24 2025

Just set-up a new plan and the communication so far has been great. Hopefully this will continue once my boiler has been serviced.

Reply from OpenFix

Hi Paul,

Thank you for your review! It’s great to hear the communication has been positive so far. We'll ensure to keep it that way whenever you need us in the future.

Many thanks,
OpenFix

Sharon E

Google Review

Feb 23 2025

The site was very easy to navigate although I haven't a clue if I've chosen the correct policy but the site was great to use one of the easiest as I'm a wrinkle rocker

Reply from OpenFix

Hi Sharon,

Thank you for your review! We're glad you found the site easy to navigate. We’ll try to contact you today to ensure you’re all set up correctly. If you have any questions in the meantime, feel free to reach out.

Many thanks,
OpenFix