OpenFix customer reviews
We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.
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Rating Snapshot
1 Star
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5 Stars
MT
Mohi
T
Google Review
Google Review
Feb 11 2025
Mohi Tuki
Very swift
Reply from OpenFix
Hi Mohi,
Thank you for your review! We’re glad to hear you found everything swift and efficient.
Many thanks,
OpenFix
Thank you for your review! We’re glad to hear you found everything swift and efficient.
Many thanks,
OpenFix
PT
Patricia
T
Google Review
Google Review
Feb 10 2025
Patricia Tuite
Really easy to sign up and happy with the price
Reply from OpenFix
Hi Patricia,
Great to hear you found signing up so easy and that the price was right for you. We appreciate you joining us!
Many thanks,
OpenFix
Great to hear you found signing up so easy and that the price was right for you. We appreciate you joining us!
Many thanks,
OpenFix
KW
Karl
W
Google Review
Google Review
Feb 10 2025
Karl Whetton
Excellent to deal with great price thank openfix
Reply from OpenFix
Hi Karl,
We really appreciate your feedback! It’s great to know you found us easy to deal with and that the price was just right. Thanks for choosing OpenFix!
Many thanks,
OpenFix
We really appreciate your feedback! It’s great to know you found us easy to deal with and that the price was just right. Thanks for choosing OpenFix!
Many thanks,
OpenFix
PC
Paul
C
Google Review
Google Review
Feb 8 2025
Paul Collins
Straight forward and quick to sign up.
Reply from OpenFix
Hi Paul,
Great to hear the sign-up process was quick and straightforward for you. We appreciate you joining us!
Many thanks,
OpenFix
Great to hear the sign-up process was quick and straightforward for you. We appreciate you joining us!
Many thanks,
OpenFix
RB
Rukhsana
B
Google Review
Google Review
Feb 8 2025
Rukhsana Begum
Good job pleased
Reply from OpenFix
Hi Rukhsana,
Glad to hear you're pleased! Thanks for your feedback.
Many thanks,
OpenFix
Glad to hear you're pleased! Thanks for your feedback.
Many thanks,
OpenFix
RD
Rosanna
D
Google Review
Google Review
Feb 6 2025
Rosanna Denham
Quick response, easily accessible and competitive price covering exactly what I needed
Reply from OpenFix
Hi Rosanna,
Great to hear you found the process quick and straightforward, with the right cover at a competitive price. We appreciate your feedback!
Many thanks,
OpenFix
Great to hear you found the process quick and straightforward, with the right cover at a competitive price. We appreciate your feedback!
Many thanks,
OpenFix
JE
June
E
Verified
Feb 6 2025
2025-02-06 23:21:02
Just signed up for this , hoping it does what it says
I’ve opted for the complete package
I’ve opted for the complete package
Reply from OpenFix
Hi June,
Thank you for signing up! Great to hear you’ve chosen the Complete plan—we’re confident it will meet your expectations. If you ever need anything, we’re here to help.
Many thanks,
OpenFix
Thank you for signing up! Great to hear you’ve chosen the Complete plan—we’re confident it will meet your expectations. If you ever need anything, we’re here to help.
Many thanks,
OpenFix
FB
Fred
B
Google Review
Google Review
Feb 5 2025
Fred Burnage
Very easy to set up
Reply from OpenFix
Hi Fred,
Glad to hear you found the setup process so easy. We appreciate you choosing OpenFix!
Many thanks,
OpenFix
Glad to hear you found the setup process so easy. We appreciate you choosing OpenFix!
Many thanks,
OpenFix
AT
A
T
Google Review
Google Review
Feb 3 2025
A T
Amazing service, I'm bowled over, from the minute I logged the fault with my boiler openfix were brilliant, great communication update, gas engineer rang quick to book visit, told me what he was looking for. Diagnosed issue and returned fitted part with 24 hours. Thanks Openfix
Reply from OpenFix
Hi A T,
Thank you for your feedback. We're so pleased to hear that everything went smoothly, from logging the fault to getting your boiler sorted so quickly. It’s great to know our communication and service made a difference. We’ll be here whenever you need us!
Many thanks,
OpenFix
Thank you for your feedback. We're so pleased to hear that everything went smoothly, from logging the fault to getting your boiler sorted so quickly. It’s great to know our communication and service made a difference. We’ll be here whenever you need us!
Many thanks,
OpenFix
DG
Derek
G
Google Review
Google Review
Feb 2 2025
Derek Goral
I have given 5 stars based solely on the sign up experience, which I completed online after abandoning my first attempt, after I started to have doubts. Hopefully, those doubts will be unfounded should I need to call for assistance
Update 11.3.25. I have an outdoor security light affixed to the house, which has stopped working. I called Openfix only to be told that external lights are not covered. The last time I had a problem with an external security light, it was included in comparable cover provided by Homeserve, and they replaced the unit. I have therefore changed my star rating from 5 to 3.
Update 11.3.25. I have an outdoor security light affixed to the house, which has stopped working. I called Openfix only to be told that external lights are not covered. The last time I had a problem with an external security light, it was included in comparable cover provided by Homeserve, and they replaced the unit. I have therefore changed my star rating from 5 to 3.
Reply from OpenFix
Hi Derek,
Thank you for your feedback. We’re glad to hear you initially found the sign-up process smooth, but we’re sorry to hear you were disappointed with the cover for external security lights. Our plans are designed to focus on core home systems, but we appreciate your perspective and will take your feedback on board as we continue to review our offerings.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks,
OpenFix
Thank you for your feedback. We’re glad to hear you initially found the sign-up process smooth, but we’re sorry to hear you were disappointed with the cover for external security lights. Our plans are designed to focus on core home systems, but we appreciate your perspective and will take your feedback on board as we continue to review our offerings.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks,
OpenFix