OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

Submit Review

Reviews

Rating Snapshot

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

Maggie M

Google Review

Feb 18 2025

Very easy to set up and very good information given via email.
An honest company.

Reply from OpenFix

Hi Maggie,

Thank you for your review! We're pleased to hear the setup was easy and that you found the information provided helpful. We appreciate your kind words!

Many thanks,
OpenFix

Hema S

Google Review

Feb 18 2025

Good price for what you get. Easy to sign up and user friendly user interface.

Reply from OpenFix

Hi Hema,

Thank you for your review! Great to hear you found the price good value and the sign-up process easy. We're also pleased you found the user interface simple to navigate.

Many thanks,
OpenFix

Jayne P

Google Review

Feb 18 2025

Very pleased with the service received so far from OpenFix. I was nervous about using the company as I hadn't heard of them but glad I made the switch. Communication has been excellent and received my boiler service as promised. So far so good ????

Reply from OpenFix

Hi Jayne,

Thank you for giving us a chance! We’re really pleased to hear that the service and communication have been excellent so far and that your boiler service went ahead as promised. We appreciate your trust in us and look forward to continuing to provide great service.

Many thanks,
OpenFix

Susan M

Google Review

Feb 17 2025

So far everything seems to have gone easy and it is great value for money. Hoping they deliver when and if ever needed

Reply from OpenFix

Hi Susan,

Glad to hear everything has been smooth so far and that you’re happy with the value for money. When you need us, we’ll be here to deliver the service you expect.

Many thanks,
OpenFix

Tony L

Google Review

Feb 17 2025

Great to deal with over the phone! However...ask me in a years time!! ????????

Reply from OpenFix

Hi Tony,

Great to hear you had a positive experience over the phone! Rest assured, we fully intend to keep our service levels high, so we’ll be here to help whenever you need us.

Many thanks,
OpenFix

Gordon K

Google Review

Feb 17 2025

Couple of different experiences..Trying to get a service date from them is like pulling teeth. However boiler broke on Tuesday morning got a hold of them on appt at 10am and had a local engineer here the next day. That plumber was brilliant he worked for Cosy

Reply from OpenFix

Hi Gordon,

Thank you for your feedback. We're really sorry to hear that you found it difficult to locate your service date. Just to clarify, your service date is always available in your customer portal.
After an online request, we moved your boiler service to a more convenient time and confirmed this with you via message. It is now scheduled for March, and your assigned engineer will be in touch closer to the time to arrange a date that suits you.
We’re glad we could respond quickly when your boiler broke down and that you had a great experience with the engineer. We appreciate your feedback and will continue working to improve.

Many thanks,
OpenFix

Susan W

Google Review

Feb 16 2025

Very quick and easy to sign up waiting to hear when my 1st boiler service will be.

Reply from OpenFix

Hi Susan,

Thank you for your review! We're glad to hear you found signing up quick and easy.
Your first boiler service date is available to view in your customer portal, but we’ll also arrange for a member of our customer service team to try to call you to clarify. If you have any questions in the meantime, feel free to reach out.

Many thanks,
OpenFix

John D

Google Review

Feb 16 2025

Easy and clear to sign up to Openfix. I had to contact support as I’d keyed in the wrong start date. Spoke to Jack who sorted things out swiftly with no problems.

Reply from OpenFix

Hi John,

Thank you for your review! Great to hear you found signing up easy and clear. We're also pleased that Jack was able to quickly sort out the start date for you without any hassle.

Many thanks,
OpenFix

Mohi T

Google Review

Feb 11 2025

Very swift

Reply from OpenFix

Hi Mohi,

Thank you for your review! We’re glad to hear you found everything swift and efficient.

Many thanks,
OpenFix

Upen P

Google Review

Feb 11 2025

Easy to navigate

Reply from OpenFix

Hi Upen,

Thank you for your review! We’re glad to hear you found everything easy to navigate.
Many thanks,

OpenFix