OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

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Brian R

Verified

Glasgow

Mar 2 2025

Great value for money.

Reply from OpenFix

Hi Brian,

Thank you for your review! We’re delighted to hear you found great value for money with us.

Many thanks,
OpenFix

Wayne L

Verified

Yeovil

Mar 1 2025

Steer well clear. Great initial contact and from there goes to pieces
Fix doesn't mean fix, we secure the door only but not fix the mechanism....all in the name 'openfix'!!

Reply from OpenFix

Hi Wayne,

We're sorry to hear about your experience and appreciate your feedback. Our customer service team is currently looking into this, and we’ll be in touch to discuss your concerns further.

Many thanks,
OpenFix

Margaret J

Google Review

Feb 25 2025

I found it very easy and fast to sign up.Everything was easy to follow.

Reply from OpenFix

Hi Margaret,

Great to hear the sign-up process was quick and straightforward for you! We appreciate your feedback.

Many thanks,
OpenFix

Paul M

Google Review

Feb 24 2025

Just set-up a new plan and the communication so far has been great. Hopefully this will continue once my boiler has been serviced.

Reply from OpenFix

Hi Paul,

Thank you for your review! It’s great to hear the communication has been positive so far. We'll ensure to keep it that way whenever you need us in the future.

Many thanks,
OpenFix

Sharon E

Google Review

Feb 23 2025

The site was very easy to navigate although I haven't a clue if I've chosen the correct policy but the site was great to use one of the easiest as I'm a wrinkle rocker

Reply from OpenFix

Hi Sharon,

Thank you for your review! We're glad you found the site easy to navigate. We’ll try to contact you today to ensure you’re all set up correctly. If you have any questions in the meantime, feel free to reach out.

Many thanks,
OpenFix

Sue P

Google Review

Feb 23 2025

After searching for a plan for my boiler and being given varying information, I contacted Open Fix. I spoke to a gentleman named John and he answered all my questions for me. He was very patient, as a few questions i went over more than once with him. Not once did I feel like I was being a nuisance (as I did when speaking to other companies) . I now have peace of mind that if anything should go wrong, there is someone at the end of the phone for me. Thank you John.

Reply from OpenFix

Hi Sue,

Thank you for sharing your experience! It’s wonderful to hear that John took the time to answer all your questions with patience and clarity. We’re so pleased you felt valued and reassured throughout the process—that’s exactly how it should be. We’ll be here whenever you need us.

Many thanks,
OpenFix

James T

Google Review

Feb 23 2025

Setting up account was a doddle. Let’s hope the repair service (if needed) is also trouble free ????

Reply from OpenFix

Hi James,

Great to hear that setting up your account was straightforward! If you ever need a repair, we’ll be here to make the process just as smooth.

Many thanks,
OpenFix

David D

Google Review

Feb 22 2025

We are really happy with the service of OpenFix . Whenever there is a trouble,we all have to just inform them and they will provide the service as soon as possible. I mean within 1 or 2 days. Everything so far was quite easy and highly satisfied. Thank you so much once more from the core of our hearts.

Reply from OpenFix

Hi David,

Thank you for your kind words! It’s great to hear you’ve been happy with our service and that everything has been easy and efficient. We appreciate your support and look forward to being here whenever you need us.

Many thanks,
OpenFix

Paul N

Google Review

Feb 21 2025

Easy to use

Reply from OpenFix

Hi Paul,

Great to hear you found everything easy to use. We appreciate your feedback!

Many thanks,
OpenFix

Mohammed C

Google Review

Feb 21 2025

Hi
Very simple sign up. No unnecessary questions. Did it in a minute. Let's hope I never need to use the services as that means all is well but if I do need to use I hope it will be a good outcome.

Reply from OpenFix

Hi Mohammed,

Glad to hear the sign-up was quick and straightforward for you! Hopefully, everything runs smoothly, but if you ever do need our services, we’ll be here to help.

Many thanks,
OpenFix