OpenFix customer reviews
We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.
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Rating Snapshot
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CB
Craig
B
Verified
Barry
Apr 17 2025
Craig-b
I only signed up last week so can’t comment on any repairs yet, but the sign-up was quick and the site was easy to follow. Hopefully the rest of the experience lives up to this first impression.
Reply from OpenFix
Hi Craig,
Thanks for the honest feedback. We’re glad the first step went smoothly and you can count on us to keep the standard high if you ever need support.
Many thanks,
OpenFix
Thanks for the honest feedback. We’re glad the first step went smoothly and you can count on us to keep the standard high if you ever need support.
Many thanks,
OpenFix
FY
Fatima
Y
Verified
St Albans
Apr 16 2025
Fatima-Y
Jack was lovely! He called when he said he would, helped me understand everything clearly. Very happy with how I was treated.
Reply from OpenFix
Hi Fatima,
Thank you for your lovely review! We’ll be sure to pass on your feedback to Jack—it’s always great to hear when our team makes someone’s day that bit easier.
Many thanks,
OpenFix
Thank you for your lovely review! We’ll be sure to pass on your feedback to Jack—it’s always great to hear when our team makes someone’s day that bit easier.
Many thanks,
OpenFix
TG
Trevor
G
Verified
Plymouth
Apr 13 2025
Trevor-G
Not used the service yet, but was impressed with how clearly the terms were laid out
Reply from OpenFix
Hi Trevor,
Great to hear the information was easy to follow. We believe clear and honest communication is key—thanks for noticing!
Many thanks,
OpenFix
Great to hear the information was easy to follow. We believe clear and honest communication is key—thanks for noticing!
Many thanks,
OpenFix
RB
Raymond
B
Verified
Telford
Apr 11 2025
Ramond-B
I had an issue with my boiler losing pressure, so I logged a repair through the online portal. Within 24 hours, an engineer was booked and came out the next day. He was really friendly, explained the problem clearly, and had it sorted within the hour. Everything was done professionally and without any fuss. It’s such a relief knowing I’ve got reliable cover in place now.
Reply from OpenFix
Hi Raymond
Thank you for sharing your experience. We're so pleased to hear the repair was handled quickly and professionally, and that the engineer left such a positive impression. It's exactly the kind of support we aim to deliver every time.
Many thanks,
OpenFix
Thank you for sharing your experience. We're so pleased to hear the repair was handled quickly and professionally, and that the engineer left such a positive impression. It's exactly the kind of support we aim to deliver every time.
Many thanks,
OpenFix
LB
Linda
B
Verified
Apr 3 2025
2025-04-03 17:45:09
Just joined Open Fix today so will have to give them some time to see how they go on, but they are local to me at least, which hopefully will be a good thing
CH
Carol
H
Google Review
Google Review
Mar 26 2025
Carol Heaps
My experience with Openfix is mainly good,apart from a rocky start due to my giving you the wrong account number initially, entirely my fault,it was resolved via Jack on the phone.
Unfortunately I haven't received any material ie a copy of the contract so far,I hope one will be coming soon.
Kind regards Carol Heaps
Unfortunately I haven't received any material ie a copy of the contract so far,I hope one will be coming soon.
Kind regards Carol Heaps
Reply from OpenFix
Hi Carol,
We’re really glad Jack was able to get things resolved for you. Your documents should have been sent by email—please do check your spam folder just in case. We'll ensure a member of the team get in touch today to make sure you have everything you need.
Kind regards,
OpenFix
We’re really glad Jack was able to get things resolved for you. Your documents should have been sent by email—please do check your spam folder just in case. We'll ensure a member of the team get in touch today to make sure you have everything you need.
Kind regards,
OpenFix
TC
Tessa
C
Verified
Morpeth
Mar 23 2025
Tessa C
Signed up after comparing a few companies. This one offered better value and clearer terms. Let’s see how things go over the year.
Reply from OpenFix
Hi Tessa,
Thanks for choosing us! We’re pleased you found our plans to be good value and clearly explained. We’ll do our best to make sure you stay happy with your choice.
Many thanks,
OpenFix
Thanks for choosing us! We’re pleased you found our plans to be good value and clearly explained. We’ll do our best to make sure you stay happy with your choice.
Many thanks,
OpenFix
LP
Luna
P
Verified
Norwich
Mar 22 2025
Luna P
So far, communication has been excellent. Had a few questions when I joined, and the person I spoke to was friendly and didn’t rush me at all.
Reply from OpenFix
Hi Luna,
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
GB
Grace
B
Verified
Great Dunmow
Mar 22 2025
Grace B
Engineer came out for a boiler issue—really professional and sorted everything in one visit. Left the place spotless too.
Reply from OpenFix
Hi Grace,
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
AP
Ashis
P
Google Review
Google Review
Mar 18 2025
Ashis Pun
So far its been good.
Reply from OpenFix
Hi Ashis,
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix