OpenFix customer reviews
We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.
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Rating Snapshot
1 Star
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5 Stars
GB
Grace
B
Verified
Great Dunmow
Mar 22 2025
Grace B
Engineer came out for a boiler issue—really professional and sorted everything in one visit. Left the place spotless too.
Reply from OpenFix
Hi Grace,
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
We’re glad the repair was sorted efficiently and that the engineer made a great impression. Thanks for letting us know!
Many thanks,
OpenFix
LP
Luna
P
Verified
Norwich
Mar 22 2025
Luna P
So far, communication has been excellent. Had a few questions when I joined, and the person I spoke to was friendly and didn’t rush me at all.
Reply from OpenFix
Hi Luna,
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
Thank you for the kind words! It’s great to hear our team made you feel comfortable and fully supported from the start.
Many thanks,
OpenFix
AP
Ashis
P
Google Review
Google Review
Mar 18 2025
Ashis Pun
So far its been good.
Reply from OpenFix
Hi Ashis,
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix
Great to hear things have been going well so far! We’ll do our best to keep it that way.
Many thanks,
OpenFix
FJ
Filip
J
Verified
Blackpool
Mar 16 2025
Filip J
Pricing was easy to understand, and I liked being able to choose my call-out fee. Made it easy making a decision.
Reply from OpenFix
Hi Filip,
We’re glad you found the plan options straightforward and flexible. It’s important to us that our customers feel in control of their choices.
Many thanks,
OpenFix
We’re glad you found the plan options straightforward and flexible. It’s important to us that our customers feel in control of their choices.
Many thanks,
OpenFix
BR
Bob
R
Verified
Peterborough
Mar 13 2025
Bob R
Just joined OpenFix and setting up my plan was refreshingly simple. The website made everything clear, and I was done in minutes. Fingers crossed the service is just as smooth if needed.
Reply from OpenFix
Hi Bob,
Thanks for your feedback! Great to hear the setup was quick and easy for you. We’ll be here to provide the same clear and reliable experience if you ever need us.
Many thanks,
OpenFix
Thanks for your feedback! Great to hear the setup was quick and easy for you. We’ll be here to provide the same clear and reliable experience if you ever need us.
Many thanks,
OpenFix
ZH
Zayan
H
Verified
Leeds
Mar 13 2025
Zayan H
Had an issue with my heating and contacted OpenFix—got a call back quickly and an engineer out the next day. They were polite, tidy, and explained everything. Really reassuring experience.
Reply from OpenFix
Hi Zayan,
We’re really pleased to hear everything was handled quickly and that the engineer kept you informed throughout. Thanks for taking the time to share your experience.
Many thanks,
OpenFix
We’re really pleased to hear everything was handled quickly and that the engineer kept you informed throughout. Thanks for taking the time to share your experience.
Many thanks,
OpenFix
GM
Gaynor
M
Google Review
Google Review
Mar 11 2025
Gaynor Millward
You are joking?!!
Reply from OpenFix
Hi Gaynor,
Thank you for your feedback. We’re sorry to hear you’re disappointed. Our team works hard to ensure each repair request is reviewed carefully and in line with the terms of the plan. We appreciate your comments and will take them on board.
Many thanks,
OpenFix
Thank you for your feedback. We’re sorry to hear you’re disappointed. Our team works hard to ensure each repair request is reviewed carefully and in line with the terms of the plan. We appreciate your comments and will take them on board.
Many thanks,
OpenFix
MN
Mick
N
Google Review
Google Review
Mar 10 2025
Mick Neale
Dennis did a great job and cleaned up after himself. Explained what he was doing and the functionality of the parts.
Reply from OpenFix
Hi Mick,
Great to hear that Dennis provided excellent service and took the time to explain everything clearly. We’ll be sure to pass on your kind words!
Many thanks,
OpenFix
Great to hear that Dennis provided excellent service and took the time to explain everything clearly. We’ll be sure to pass on your kind words!
Many thanks,
OpenFix
KK
Kanji
K
Google Review
Google Review
Mar 9 2025
Kanji Khimani
Excellent service with kind staff
Reply from OpenFix
Hi Kanji,
Thank you for your review! We're delighted to hear you received excellent service from our team.
Many thanks,
OpenFix
Thank you for your review! We're delighted to hear you received excellent service from our team.
Many thanks,
OpenFix
MA
Michael
A
Google Review
Google Review
Mar 5 2025
Michael Akinle
My engineer called to let me know they were in the area. But after not getting through, left.
I hope next time an appointment system can be used. Where I know the time and date an engineer should be expected to arrive, rather than a call at a random time of the day to tell me they are coming
I hope next time an appointment system can be used. Where I know the time and date an engineer should be expected to arrive, rather than a call at a random time of the day to tell me they are coming
Reply from OpenFix
Hi Michael,
We’re really sorry this happened and understand how frustrating it must have been not knowing when to expect the engineer. We’ll make sure your feedback is used to help improve our process going forward. I believe a new engineer has now been assigned and an appointment has been booked—thank you for your patience.
Many thanks,
OpenFix
We’re really sorry this happened and understand how frustrating it must have been not knowing when to expect the engineer. We’ll make sure your feedback is used to help improve our process going forward. I believe a new engineer has now been assigned and an appointment has been booked—thank you for your patience.
Many thanks,
OpenFix