OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

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Julie C

Verified

Chesterfield

Jun 11 2025

Early days but I’m happy so far. Signing up was smooth and everything arrived by email straight away. I’ve not had to use the service yet, but communication has been good and everything feels well organised.

Reply from OpenFix

Thanks, Julie. We’re pleased everything has started off well and that you’ve had a positive experience with the sign-up and communication. We’ll be here if and when you need us!

Many thanks,
OpenFix

Mark T

Verified

Walsall

Jun 3 2025

The policy information was clear and didn’t feel like it was hiding anything in the small print. Compared to some other providers I’ve used, this felt a lot more upfront and easy to follow.

Reply from OpenFix

Thanks for your feedback, Mark.

We’re really glad you found everything clear and transparent — it’s something we take seriously. Let us know if there’s ever anything else we can help with.

Many thanks,
OpenFix

Anita J

Verified

Southampton

May 26 2025

Had a quick question before joining and used the live chat — got an answer straight away. Really helpful and no pressure, just clear info that made it easy to decide. Signed up there and then.

Reply from OpenFix

Thanks, Anita!

We’re really pleased the live chat support helped you feel confident in your decision. We aim to make things as clear and hassle-free as possible — great to have you with us.

Many thanks,
OpenFix

Craig L

Verified

Sunderland

May 21 2025

The portal was easy to log into, and all the documents were there straight away. Everything's gone smoothly so far.

Reply from OpenFix

Hi Craig,

Thanks for the great feedback. We’re so pleased you found the process easy to login and find all your info. Great to have you with us!

Many thanks,
OpenFix

Rachel H

Verified

Nottingham

May 18 2025

Really easy to sign up. Liked that I could choose the level of excess that suited me. Everything was explained clearly and the whole process took less than 10 minutes.

Reply from OpenFix

Thanks, Rachel!

We’re so glad you found the sign-up process quick and straightforward. Offering choice on the call-out fee is one of the ways we try to keep things flexible. We're here if you need anything.

Many thanks,
OpenFix

Melinda P

Verified

Coventry

May 15 2025

Was looking out for a boiler cover got what i needed very easy simple process to sign up

Reply from OpenFix

Hi Melinda,

Thanks for the great feedback! We’re really pleased you found exactly what you were looking for and that the sign-up process was simple and straightforward. We're here if you need anything down the line.

Many thanks,
OpenFix

Neil R

Verified

Somerset

May 9 2025

Good Value

Reply from OpenFix

Hi Neil,

Thanks for your review! We're glad to hear you're happy with the value of your plan.

Many thanks,
OpenFix

Sophia M

Verified

Beaumaris

May 6 2025

good range of plans at a good price - found just what i needed!

Reply from OpenFix

Hi Sophia,

Thank you for your feedback! We’re really pleased you found the right plan for your needs at a price that worked for you.

Many thanks,
OpenFix

Mason F

Verified

Bromley

May 4 2025

Got a call to book in for my boiler service, and they came next day to get it done. Really pleased.

Reply from OpenFix

Hi Mason,

Thanks for your review! We're glad to hear your boiler service was arranged quickly and completed the very next day. Great to know you're pleased with how it all went.

Many thanks,
OpenFix

Jim P

Verified

Aberdeen

May 2 2025

Great saving, switched from British Gas. Easy to sign up.