OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

1 Star

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5 Stars

Anne G

Verified

Nottingham

Jan 10 2025

Very easy to sign up and staff very helpful. Couldn’t ask for more

Reply from OpenFix

Hi Anne,

Thank you for your kind review! It’s great to hear you found signing up easy and our team so helpful—it’s exactly what we aim for.

Many thanks,
OpenFix

Shaheen S

Verified

Jan 10 2025

No documents have come through yet And used there services yet please can you provide documents

Reply from OpenFix

Hi Shaheen,

Thank you for your review! We’ve resent your documents and tried to get in touch to confirm you’ve received them. Please check your spam folder just in case. If you still haven’t received them, please don’t hesitate to reach out, and we’ll make sure this is sorted for you right away.

Many thanks,
OpenFix

Emilio V

Verified

Edgware

Jan 10 2025

It was easy to choose my plan, hoping your service will be just as smooth

Reply from OpenFix

Hi Emilio,

Thank you for your review! We’re delighted to hear you found it easy to choose your plan. Rest assured, we’ll do our best to make the rest of your experience just as smooth.

Many thanks,
OpenFix

Balber S

Verified

Jan 10 2025

Very friendly and helpful customer service agent. Very patient in answering all my questions.

Reply from OpenFix

Hi Balber,

Thank you for your lovely feedback! We’re so pleased to hear our team were friendly, helpful, and patient—it’s exactly the service we strive to provide.

Many thanks,
OpenFix

Amanda G

Verified

Hamilton

Jan 9 2025

Easy policy to set-up. Website simple to understand

Reply from OpenFix

Hi Amanda,

Thank you for your feedback! We're delighted to hear you found the website easy to use and the policy simple to set up. That’s exactly the experience we aim for.

Many thanks,
OpenFix

June R

Verified

Swaffham

Jan 9 2025

Perfectly straight-forward procedures to enable
an immediate cover. The total price well within expectations.

Reply from OpenFix

Hi June,

Thanks for sharing your thoughts! It’s great to know the setup was simple and the pricing clear. We’ve worked hard to make it as hassle-free as possible.

Many thanks,
OpenFix

Reo B

Verified

Jan 8 2025

Just signed up for heating plan Very good price compared to my last policy

Reply from OpenFix

Hi Reo,

Thank you for your review! We’re delighted you’ve chosen our heating plan and found the price to be such good value.

Many thanks,
OpenFix

Carol K

Verified

Jan 8 2025

Didn't recieve conformation so rang up and took 2 attempts to get through although was a snowy day so probably busy. Pressed for call back but still waiting for that . When o did eventually speak to someone they were very helpful but am worried about wait times on phone for future instances

Reply from OpenFix

Hi Carol,

Thank you for sharing your experience. We’re sorry to hear about the trouble you had reaching us initially and the delay in the callback. We really appreciate your patience, especially given the busy day, and we’re glad we could resolve the issue and ensure you received your confirmation email. Your feedback about wait times is noted, and we’re working hard to improve this.

If you need anything else, we’re always here to help!

Many thanks,
OpenFix

Danny N

Verified

Jan 8 2025

Easy and fast to join website
Trust that when I need a job fixing it is as swift

Reply from OpenFix

Hi Danny,

Thank you for your review! We’re glad you found the website easy to use and the joining process quick. Rest assured, we’re here to make things just as smooth when you need us.

Many thanks,
OpenFix

Fiona P

Verified

Jan 8 2025

User friendly website. Very easy sign up process and explained everything that I needed to know

Reply from OpenFix

Hi Fiona,

Thank you for your review! We’re so pleased to hear you found the website user-friendly and the sign-up process straightforward. It’s great to know everything was explained clearly.

Many thanks,
OpenFix