OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

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5 Stars

Reo B

Verified

Jan 8 2025

Just signed up for heating plan Very good price compared to my last policy

Reply from OpenFix

Hi Reo,

Thank you for your review! We’re delighted you’ve chosen our heating plan and found the price to be such good value.

Many thanks,
OpenFix

Carol K

Verified

Jan 8 2025

Didn't recieve conformation so rang up and took 2 attempts to get through although was a snowy day so probably busy. Pressed for call back but still waiting for that . When o did eventually speak to someone they were very helpful but am worried about wait times on phone for future instances

Reply from OpenFix

Hi Carol,

Thank you for sharing your experience. We’re sorry to hear about the trouble you had reaching us initially and the delay in the callback. We really appreciate your patience, especially given the busy day, and we’re glad we could resolve the issue and ensure you received your confirmation email. Your feedback about wait times is noted, and we’re working hard to improve this.

If you need anything else, we’re always here to help!

Many thanks,
OpenFix

Amanda G

Verified

Hamilton

Jan 7 2025

I still haven't received any documents via email. So unable to leave a review

Reply from OpenFix

Hi Amanda,

Thank you for letting us know, and we’re glad we could get this resolved for you. It’s great to hear the documents have now reached you—please don’t hesitate to get in touch if you need anything else.

Many thanks,
OpenFix

Francis B

Verified

Jan 7 2025

very easy to sign up

Reply from OpenFix

Hi Francis,

Thank you for your review! We’re pleased to hear you found the sign-up process very easy.

Many thanks,
OpenFix

Jerry B

Verified

Scarborough

Jan 6 2025

Easy to sign up. Plenty of information.

Reply from OpenFix

Hi Jerry,

Thank you for your review! It’s great to hear you found the sign-up process easy and the information provided helpful.

Many thanks,
OpenFix

Neil S

Verified

Carshalton

Jan 6 2025

Very easy to sign up online and prices were very competitive

Reply from OpenFix

Hi Neil,

Thank you for your review! We’re so pleased to hear you found the online sign-up easy and our prices competitive.

Many thanks,
OpenFix

Daniel C

Verified

Jan 6 2025

To set up the cover we wanted was very easy and everything was clear with what you can do and don't do for the cover.

The only feedback I have as our new cover starts on the 18/01 is this when our monthly payment will begin?

Reply from OpenFix

Hi Daniel,

Thank you for your review! We’re glad to hear you found setting up your cover easy and the details clear.
We’ve left you a voicemail to confirm when your Direct Debit is due, but if you have any further questions, please don’t hesitate to get in touch.

Many thanks,
OpenFix

David H

Verified

Burry Port

Jan 6 2025

Quick and simple to register

Reply from OpenFix

Hi David,

Thank you for your review! We’re glad to hear you found the registration process quick and simple.

Many thanks,
OpenFix

Stuart S

Verified

Jan 5 2025

Easy

Reply from OpenFix

Hi Stuart,

Thank you for your review! We’re glad to hear you found things easy.

Many thanks,
OpenFix

Andrew T

Verified

Manchester

Jan 4 2025

Really easy to decide which product, comprehensive cover at a great price and able to choose excess level.

Reply from OpenFix

Hi Andrew,

Thank you for your review! We’re delighted to hear you found it easy to choose the right product and that the comprehensive options and flexible call-out fee levels worked well for you.

Many thanks,
OpenFix