OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

1 Star

2 Stars

3 Stars

4 Stars

5 Stars

Jane H

Verified

Liverpool

Nov 6 2024

Everything was explained well and its very clear what to expect from the start, but I was dissapointed that the full discount offer was really only applicable to the most inclusive plan (hence 3 stars) when i only wanted boiler cover. Hopefully service will be reliable.

Reply from OpenFix

Hi Jane

Thank you for taking the time to leave a review. We're pleased our customer service team explained everything so that you knew exactly what to expect. I m sorry that you we're disappointed that the maximum discount was only available on our Complete Home Care Plan. Hearing about your experience is incredibly valuable to us, and it helps us continue improving our service offering.

Many Thanks OpenFix

Alex R

Verified

Leeds

Nov 6 2024

I recently signed up with OpenFix, and I’m really impressed with how easy the process was. The website is straightforward, and I had all the information I needed to make a decision quickly. I even received a welcome call within a few days to go over everything and answer my questions.

Reply from OpenFix

Hi Alex

Thank you for taking the time to leave such a great review. It's great to hear that you found all the information you needed on our website and its great to have you onboard.

Many Thanks OpenFix

James P

Verified

Edinburgh

Nov 6 2024

Our heating broke down and I had only signed up with OpenFix a couple of weeks before. I was a bit nervous, but they responded quickly and had an engineer visit within a day. He was friendly, efficient, and got the heating back on just in time for the cold weather. Impressive service. Very happy with my choice!"

Reply from OpenFix

Hi James

Thank you for taking the time to leave such a great review. We're super proud of our network of engineers and we're pleased you were impressed with our service

Many Thanks OpenFix

Matt E

Verified

Leighton Buzzard, Bedfordshire

Oct 28 2024

I had an issue with my toilet not flushing, and OpenFix fixed it quickly and efficiently. The plumber arrived on time and had everything sorted in less than half an hour. I'm very satisfied and would definitely recommend the service.

Reply from OpenFix

Hi Matt

Thank you for taking the time to leave such a great review. Its great to hear we were able to get your toilet fixed so quickly and that you would recommend our service.

Many Thanks OpenFix

Tina B

Verified

Norwich, Norfolk

Sep 17 2024

I was a bit unsure at first, since I didn't actually speak to anyone when booking a plumber. But, I've got to say, it all went perfectly. The customer service team sorted everything really quickly, can't fault the service at all, really impressed with how smoothly it all went.

Reply from OpenFix

Hi Tina

Thank you for taking the time to leave such a great review. Our team works hard to provide reliable support, so it’s great to know it’s appreciated.

Many Thanks OpenFix

Gemma R

Verified

Truro, Cornwall

Sep 17 2024

The engineer arrived right on time and gave me a call beforehand. He was courteous and made sure he explained everything he found and fixed. Really professional experience overall.

Reply from OpenFix

Hi Gemma
Thank you for taking the time to leave such a great review! We’re so pleased to hear that our engineer was able to assist you quickly and professionally.

Many Thanks OpenFix