OpenFix customer reviews

We believe in complete transparency - that’s why we publish every review from verified customers, whether positive or negative. As long as it’s respectful and protects privacy, it gets published. Your trust matters to us, and real feedback helps us stay accountable.

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Reviews

Rating Snapshot

1 Star

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4 Stars

5 Stars

Stuart W

Verified

Alnwick

Nov 9 2024

Had a problem with my kitchen tap leaking and the issue was solved in less than 2 days. The plumber was great, really professional and turned up on time, cannot fault the service I received from start to finish. Thank you.

Reply from OpenFix

Hi Stuart,

Thank you for your feedback. We're delighted to hear that our plumber provided a prompt and professional service and resolved your tap issue so quickly.

Many thanks,
OpenFix

Samantha C

Verified

Harrogate

Nov 9 2024

I signed up to them yesterday and it was really easy to do. It's also saving me money, its half the price of what I was quoted to renew with British Gas.

Reply from OpenFix

Hi Samantha,

Thank you for your review. We're thrilled to hear that you found the set up process easy and are already seeing savings with us.

Many thanks,
OpenFix

Nicholas P

Google Review

Nov 9 2024

I used OpenFix for my boiler repair recently and was really happy with them! Really friendly engineer with a super quick turnaround. Would definitely recommend.

Reply from OpenFix

Hi Nicholas,

Thank you for the wonderful feedback! We're so glad to hear our engineer provided a friendly and efficient service for your boiler repair. We'll be here whenever you need us again - thanks for recommending us.

Many thanks,
OpenFix

Baashir H

Verified

Matlock

Nov 7 2024

I’ve now signed up 3 of my rental properties with this plan, mainly because the pricing is really good compared to others. It covers the boilers without costing loads, no brainer really, great for a landlords. So far, everything has gone smoothly, had one of my gas certificates done last week, and the tenant said the service was good.

Reply from OpenFix

Hi Bashir

Thank you for taking the time to leave such a great review. We're pleased to hear that you found our landlord boiler care plans offer great value for money, we're also pleased to hear that your annual gas safety inspection visit went smoothly.

Many Thanks OpenFix

Janice D

Verified

Llandudno

Nov 7 2024

The repairman was polite and got the job done quickly. The toilet’s working again, and I’m happy with the service.

Reply from OpenFix

Hi Janice

Thank you for taking the time to leave us a 5 star review. This is fantastic to hear and we'll be sure to share your review with your engineer.

Many Thanks OpenFix

Charlotte T

Verified

Doncaster

Nov 6 2024

Excellent customer service, everything was explained in a way that was simple and easy to understand.

Reply from OpenFix

Hi Charlotte

Thank you for taking the time to leave us a review. Our team works hard to provide reliable support, so it’s great to know it’s appreciated.

Many Thanks OpenFix

Ben T

Verified

Sheffield

Nov 6 2024

The engineer arrived on time and completed my landlord gas safety inspection, no complaints about the quality of the service. Communication before the visit could have been better. A quick text update on arrival time would have been helpful. Overall, though, I’m very pleased with the service and feel confident that I’m in good hands with OpenFix.

Reply from OpenFix

Hi Ben

Thank you for taking the time to leave us a review. We're pleased you we're happy with the quality of our service. We recognise the importance of good communication and we're sorry it fell short on this occasion, your experience is important to us, and your feedback will be used to help us to improve.

Many Thanks OpenFix

Kevin J

Verified

London

Nov 6 2024

Good communication, repair completed. Thankyou

Reply from OpenFix

Hi Kevin

Thank you for leaving us a 5 star review. It's great to hear you're back up and running.

Many Thanks OpenFix

Laura W

Verified

Manchester

Nov 6 2024

Yesterday was my first time needing a repair when my boiler suddenly stopped working. They arranged for an engineer to come out the same day, and he was fantastic. Not only did he fix the problem quickly, but he was friendly and explained what had gone wrong. It’s great to have such reliable support. I couldn’t be happier with the service.

Reply from OpenFix

Hi Laura

Thank you for taking the time to leave such a great review. This is great to hear and we'll be sure to share your feedback with our engineer.

Many Thanks OpenFix

Craig F

Verified

Middlewich

Nov 6 2024

I’ve been looking for affordable boiler cover, and OpenFix was a great find. Their plans are reasonably priced and offer exactly what I need without extra charges. I signed up this month, and it’s given me peace of mind already knowing I have a reliable service if anything goes wrong. The online process was a breeze, and I feel like I’ve made a great choice

Reply from OpenFix

Hi Craig

Thank you for taking the time to leave such a great review. This is great to hear, offering complete peace of mind and excellent value for money is very important to us.

Many Thanks OpenFix