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OpenFix customer reviews

Explore genuine customer feedback. We publish all reviews from registered customers, both positive and negative, as long as they do not contain offensive language and comply with privacy laws. Your trust is our priority.

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Reviews

Rating Snapshot

1 Star
2 Stars
3 Stars
4 Stars
5 Stars
Google Review Score
Google Rating
Excellent 4.7

MP
Marcia P
Verified
Sunderland
Nov 10 2024
Very Good Service!
The electrician texted me when he was on his way so I could get back home in time, and he was extremely polite.
Reply from OpenFix
Hi Marcia

Thanks for taking the time to leave us a review. We're pleased everything went smoothly. You know where we are when you need us again :)

Many Thanks
OpenFix
SB
Scott B
Verified
York
Nov 10 2024
So far so good
So far so good. I've not used it for a breakdown yet, but good to know it's there.
Reply from OpenFix
Hi Scott,

Thank you for the review. We're glad to hear you're feeling reassured with our service in place.

Many thanks,
OpenFix
SW
Stuart W
Verified
Alnwick
Nov 9 2024
Brilliant Plumber! Arrived on Time.
Had a problem with my kitchen tap leaking and the issue was solved in less than 2 days. The plumber was great, really professional and turned up on time, cannot fault the service I received from start to finish. Thank you.
Reply from OpenFix
Hi Stuart,

Thank you for your feedback. We're delighted to hear that our plumber provided a prompt and professional service and resolved your tap issue so quickly.

Many thanks,
OpenFix
SC
Samantha C
Verified
Harrogate
Nov 9 2024
Simple to set up, and saved me money
I signed up to them yesterday and it was really easy to do. It's also saving me money, its half the price of what I was quoted to renew with British Gas.
Reply from OpenFix
Hi Samantha,

Thank you for your review. We're thrilled to hear that you found the set up process easy and are already seeing savings with us.

Many thanks,
OpenFix
NP
Nicholas P
Google Review ScoreGoogle Review
Nov 9 2024
I used OpenFix for my boiler repair…
I used OpenFix for my boiler repair recently and was really happy with them! Really friendly engineer with a super quick turnaround. Would definitely recommend.
Reply from OpenFix
Hi Nicholas,

Thank you for the wonderful feedback! We're so glad to hear our engineer provided a friendly and efficient service for your boiler repair. We'll be here whenever you need us again - thanks for recommending us.

Many thanks,
OpenFix
BH
Baashir H
Verified
Matlock
Nov 7 2024
Great for my rentals
I’ve now signed up 3 of my rental properties with this plan, mainly because the pricing is really good compared to others. It covers the boilers without costing loads, no brainer really, great for a landlords. So far, everything has gone smoothly, had one of my gas certificates done last week, and the tenant said the service was good.
Reply from OpenFix
Hi Bashir

Thank you for taking the time to leave such a great review. We're pleased to hear that you found our landlord boiler care plans offer great value for money, we're also pleased to hear that your annual gas safety inspection visit went smoothly.

Many Thanks OpenFix
JD
Janice D
Verified
Llandudno
Nov 7 2024
Polite Repairman
The repairman was polite and got the job done quickly. The toilet’s working again, and I’m happy with the service.
Reply from OpenFix
Hi Janice

Thank you for taking the time to leave us a 5 star review. This is fantastic to hear and we'll be sure to share your review with your engineer.

Many Thanks OpenFix
CT
Charlotte T
Verified
Doncaster
Nov 6 2024
Excellent customer service
Excellent customer service, everything was explained in a way that was simple and easy to understand.
Reply from OpenFix
Hi Charlotte

Thank you for taking the time to leave us a review. Our team works hard to provide reliable support, so it’s great to know it’s appreciated.

Many Thanks OpenFix
BT
Ben T
Verified
Sheffield
Nov 6 2024
Gas Safety Certificate
The engineer arrived on time and completed my landlord gas safety inspection, no complaints about the quality of the service. Communication before the visit could have been better. A quick text update on arrival time would have been helpful. Overall, though, I’m very pleased with the service and feel confident that I’m in good hands with OpenFix.
Reply from OpenFix
Hi Ben

Thank you for taking the time to leave us a review. We're pleased you we're happy with the quality of our service. We recognise the importance of good communication and we're sorry it fell short on this occasion, your experience is important to us, and your feedback will be used to help us to improve.

Many Thanks OpenFix
KJ
Kevin J
Verified
London
Nov 6 2024
Great service
Good communication, repair completed. Thankyou
Reply from OpenFix
Hi Kevin

Thank you for leaving us a 5 star review. It's great to hear you're back up and running.

Many Thanks OpenFix

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