Contact Us
Have a simple question like, when will you service my boiler?
Check out our FAQs
Smell Gas?
If you think you have a gas leak, call the free National Gas Emergencies number on 0800 111 999
Manage my account
- Update your contact details
- Manage your billing
- Download past invoices
- View your cover plan
Request a repair
Request a repair in just a few seconds.
We’ll process your request and assign an engineer.
Our engineer will contact you to schedule an appointment.
Log A RequestOur opening hours
Customer Service, non emergency repairs and boiler servicing:
9am—5pm, Monday to Friday (excluding public holidays)
We offer 24/7 support for:
- Uncontainable water leaks
- Blocked toilet (if it’s the only toilet in the house)
- Complete loss of power
- Home security issues due to broken locks or smashed windows, or if locked out
Our address and location
Registered Office: Landmark Business Centre, Speedwell Road, Parkhouse Industrial Estate East, Newcastle, Staffordshire, ST5 7RG
Say goodbye to unexpected home repair bills
Our Defaqto 5 star rated complete home emergency cover gives you complete peace of mind - protecting your heating, plumbing, drains, electrics, home security, and pest control.