Published: Friday 28th March, 2025

OpenFix Complete Home Emergency Cover Receives 5-Star Defaqto Rating

We’re delighted to announce that our Complete Home Emergency Cover has been awarded the highest possible rating—5 Stars from Defaqto.

This independent recognition confirms that our cover is one of the most comprehensive and high-quality options available on the UK market today, giving our customers greater confidence and peace of mind.

What does a 5 Star Defaqto rating mean?

Our 5 Star Defaqto rating means our Complete Home Emergency Cover offers an extensive range of features and benefits, providing reliable protection for your home and boiler. It’s a mark of exceptional quality, designed to help you make informed choices when comparing home emergency cover.

What are Defaqto Star Ratings?

They’re not opinions—they’re expert, independent product assessments. Defaqto Star Ratings analyse and compare features across thousands of financial and household products.

Here’s how the Star Ratings break down:

• 1 Star: A basic product offering only a few features.
• 2 Stars: Fewer than average features and benefits.
• 3 Stars: A standard product with an average level of features.
• 4 Stars: A good product with a solid range of features.
• 5 Stars: An excellent product with a comprehensive set of features and benefits.

Why do Defaqto Star Ratings matter?

Defaqto’s research shows:

• 92% of people find Star Ratings easy to understand.
• 88% find expert ratings useful when making decisions.

These ratings help customers focus on quality, not just price. As one of the UK’s most trusted sources of product and market insight, Defaqto enables smarter, more confident decision-making—whether you're comparing insurance, financial services, or home emergency plans.

Defaqto maintains the UK’s largest product database, using specialist research methods to independently analyse, compare, and rate products based on their features and benefits.

You can find out more about what Defaqto Star Ratings represent at defaqto.com               

How We Compare to Other Providers

We’re proud that our Complete Home Emergency Cover has received a 5 Star Defaqto rating—the highest possible rating for quality and comprehensive cover.

Compare this to other leading providers offering their highest level of home emergency cover:

• British Gas – HomeCare Complete (rated 3 Stars by Defaqto)
• HomeServe – Heating, Plumbing and Electrics Plus (rated 3 Stars)
• 24/7 Home Rescue – Home Care Plus (rated 3 Stars)
• Corgi HomePlan – Complete (rated 2 Stars)These ratings are based on Defaqto’s independent assessment of product features and benefits.

You can view the full list of current home emergency cover Star Ratings at defaqto.com/star-ratings/home-insurance/home-emergency.

Product names and Defaqto Star Ratings accurate as of 28 March 2025.

What this means for our customers

Choosing OpenFix Complete Home Emergency Cover means choosing confidence, value, and a product that’s been independently verified as one of the best on the market.

The 5 Star Defaqto rating confirms that our cover delivers an exceptional level of protection, with a wide range of carefully assessed features designed to support you when you need it most.

With OpenFix, your home is in safe hands!

Ready to switch to a 5 star rated plan? Explore our Complete Home Emergency Cover.